Refund Policy
Effective Date: May 8, 2026
Blue Ocean Experience is committed to providing a professional and memorable event experience. Due to the nature of event scheduling and reserved dates, the following refund policy applies.
Deposits
Deposits are used to reserve your event date and may be non-refundable.
Cancellations
Cancellation requests must be submitted as soon as possible.
Depending on the timing of cancellation and event preparation already completed, partial refunds may be considered at the discretion of Blue Ocean Experience.
Rescheduling
Clients may request to reschedule an event based on availability. We will make reasonable efforts to accommodate date changes whenever possible.
Service Interruptions
If unforeseen circumstances, technical issues, weather conditions, venue restrictions, or emergencies impact service delivery, Blue Ocean Experience will work to provide reasonable accommodations, adjustments, or partial credits when appropriate.
No-Shows
Failure to appear at the scheduled event time without prior communication may result in forfeiture of payments made.
Custom Enhancements & Specialty Requests
Certain custom event enhancements, specialty items, or personalized requests may be non-refundable once purchased, prepared, or ordered specifically for an event.
Refund Processing
Approved refunds may take several business days to process depending on the payment provider used during booking.
Contact Information
Blue Ocean Experience
Lubbock, Texas
[(806) 318-8787]
[blueocean360.hc@gmail.com]
Last Updated: May 8, 2026